Privacy Policy

Privacy Policy for Nido Plumbing and Mechanical Inc.

Last Updated: February 25, 2026

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Nido Plumbing and Mechanical Inc. (“Nido Plumbing,” “Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.nidoplumbing.com), use our services, or communicate with us, including via SMS/text messaging.

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By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

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1. Information We Collect

Personal Information

We may collect personally identifiable information that you voluntarily provide to us, including:

• First and last name

• Email address

• Phone number

• Service address

• Billing address

• City, State, ZIP code

• Any information you provide when scheduling service or requesting information

Usage Data

We may automatically collect certain information when you visit our website, including:

• IP address

• Browser type and version

• Pages visited

• Time and date of visit

• Device identifiers

• Diagnostic data

 

2. How We Use Your Information

We may use your information to:

• Provide, schedule, and manage plumbing and mechanical services

• Respond to inquiries and customer service requests

• Send appointment confirmations and service updates

• Send invoices and billing notifications

• Improve our website and services

• Comply with legal obligations

 

3. SMS/Text Messaging Communications (A2P Compliance)

By providing your phone number to Nido Plumbing, you consent to receive SMS/text messages from us related to:

• Appointment confirmations and reminders

• Service updates

• Dispatch notifications

• Billing notifications

• Customer service communications

Message frequency may vary depending on your interaction with us.

Message and data rates may apply.

You may opt out of receiving SMS messages at any time by replying:

STOP to cancel
HELP for assistance

After you send STOP, you will receive a confirmation message that you have been unsubscribed. You will no longer receive SMS messages from us unless you re-enroll.

If you need assistance, you may reply HELP or contact us at:

Email: service@nidoplumbing.com
Phone: 888-722-1388

 

4. SMS Consent and Data Sharing

We respect your privacy.

• SMS opt-in consent and phone numbers collected for SMS purposes will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.

• Your consent to receive text messages is not a condition of purchase.

• We do not share mobile opt-in data with third parties for their marketing purposes.

We may share information with service providers strictly for operational purposes (such as messaging platforms) to deliver communications on our behalf, but they are contractually prohibited from using your information for marketing purposes.

 

5. Sharing of Personal Information

We may share your information only in the following circumstances:

• With trusted service providers who assist in operating our business

• To comply with legal obligations

• To protect and defend our rights or property

• In connection with a business transfer (e.g., merger or acquisition)

We do not sell your personal information.

 

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve user experience and analyze website traffic.

You can adjust your browser settings to refuse cookies; however, some website functionality may be affected.

 

7. Data Retention

We retain personal information only as long as necessary to:

• Provide services

• Comply with legal obligations

• Resolve disputes

• Enforce agreements

 

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure.

 

9. Your Rights

You may:

• Request access to your personal information

• Request corrections

• Request deletion (subject to legal requirements)

• Opt out of marketing communications at any time

To make a request, contact us at:

Email: service@nidoplumbing.com
Phone: 888-722-1388

 

10. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.

 

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

 

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last Updated” date.

 

13. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact:

 

Nido Plumbing and Mechanical Inc.
18440 Amistad St, Ste F
Fountain Valley, CA 92708

Phone: 888-722-1388
Email: service@nidoplumbing.com

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